1. How do I contact you?
Answer:
You can either email us at info@moreblinds.com or call us at 1 888 708 9580.
Answer:
You can either email us at info@moreblinds.com or call us at 1 888 708 9580.
2. Do you charge for shipping?
Answer:
If your products are all under 96" there is no additional shipping charge.
3. Do you have catalogs or brochures?
Answer:
Our website is our online catalog. We try our best to make all of the information for our products available on our web site. If you require some information that is not available on our website, please contact our customer service.
4. Can I return the blinds I purchased?
Answer:
Since all products are custom made they cannot be returned except for warranty repairs. Orders cannot be cancelled or modified once production has begun. When you follow our instructions we guarantee your blinds will fit perfectly. We understand that mistakes may occur and if we make a mistake on your order we will either repair or remake it at no charge to you. If you make a mistake in measuring or ordering please contact us. Depending on the type of error, you may return the product to the factory for alteration or we will have it remade at a discount. You are responsible for all shipping charges.
5. What if I measure something incorrectly?
Answer:
We will do whatever we can to assist you with improperly measured blinds. Sometimes, if the measurement is only slightly off it can be resized at a nominal fee (sometimes free, except for shipping) - this depends entirely on how far off and what type of blind or shade it is. Contact our customer service for assistance.
Answer:
We will do whatever we can to assist you with improperly measured blinds. Sometimes, if the measurement is only slightly off it can be resized at a nominal fee (sometimes free, except for shipping) - this depends entirely on how far off and what type of blind or shade it is. Contact our customer service for assistance.
6. What if my blinds are damaged during shipping?
Answer:
We'll take care of any damage incurred during shipping. It is important that you inspect your merchandise as soon as you receive it and notify us immediately if the merchandise has been damaged in shipment. Also, please check to make sure that the products you ordered were made exactly as you specified when you ordered them. If you do not notify us that the merchandise has been damaged in shipment during this 7 day period, repairs or replacements cannot be made at no cost.
Answer:
We'll take care of any damage incurred during shipping. It is important that you inspect your merchandise as soon as you receive it and notify us immediately if the merchandise has been damaged in shipment. Also, please check to make sure that the products you ordered were made exactly as you specified when you ordered them. If you do not notify us that the merchandise has been damaged in shipment during this 7 day period, repairs or replacements cannot be made at no cost.
7. Are the colors of your products exact?
Answer:
Although we have tried to portray the colors as accurately as possible, we are unable to guarantee that what you see on your computer monitor will be an exact match. If in doubt, contact customer service via email at info@moreblinds.com or via telephone 1 888 708 9580 for color information. We also offer free samples for most of our products. Please note, due to the variances in the wood's natural color, grain, etc. each dye lot will vary for any of the stained wood products. Although these variances are considered minimal, there is no way to assure the exact color of stained wood blinds. We strongly recommend that you order all of your blinds at the same time to ensure they are manufactured from the same dye lot and will match one another. Natural woods also vary in dye lots. Sample colors may also vary slightly as our samples may come from different dye lots than the blinds you receive from the factory.
Answer:
Although we have tried to portray the colors as accurately as possible, we are unable to guarantee that what you see on your computer monitor will be an exact match. If in doubt, contact customer service via email at info@moreblinds.com or via telephone 1 888 708 9580 for color information. We also offer free samples for most of our products. Please note, due to the variances in the wood's natural color, grain, etc. each dye lot will vary for any of the stained wood products. Although these variances are considered minimal, there is no way to assure the exact color of stained wood blinds. We strongly recommend that you order all of your blinds at the same time to ensure they are manufactured from the same dye lot and will match one another. Natural woods also vary in dye lots. Sample colors may also vary slightly as our samples may come from different dye lots than the blinds you receive from the factory.
8. What methods of payment do you accept?
Answer:
We accept MasterCard, Visa, AMEX and Discover.
Answer:
We accept MasterCard, Visa, AMEX and Discover.
9. How long will it take to receive my order?
Answer:
Our products are manufactured in the USA. Most orders are shipped as soon as they are completed. These times vary from product to product. If you ordered more than one brand they may arrive on different days depending on the factory's production time and distance from your home or business. Generally, production time is approximately 7 business days and shipping via Fedex Ground or UPS Ground is approximately 7 - 10 business days.
10. Do you charge taxes?
Answer:
We collect tax for orders in the state of Nevada only.
Answer:
We collect tax for orders in the state of Nevada only.
11. Can I change or cancel my order?
Answer:
Changes or cancellations can only be made during the first 24 hours and as long as your order has not gone into production. There is a 15% cancellation fee on orders that can be stopped.
12. Where do you ship?
Answer:
We ship across the continental US.
13. When do you charge my credit card?
Answer:
Since all of our products are custom made the credit card is charged before the order is placed into production. This usually happens within 24 hours of placing your order.
Answer:
We ship across the continental US.
13. When do you charge my credit card?
Answer:
Since all of our products are custom made the credit card is charged before the order is placed into production. This usually happens within 24 hours of placing your order.
14. How secure is my credit card online?
Answer:
Protecting your personal data is an important matter we take seriously. For online transactions, Moreblinds.com utilizes Secure Socket Layer (SSL) technology that encrypts your credit card number and other private information. As an added precaution, your credit card number is deleted from our database once your order is processed. We take every measure possible to ensure that your personal data is protected against loss and unauthorized access.
15. Will I receive an order confirmation?
Answer:
Yes, you will receive an email confirmation of your order at the email address you provide. Please make sure that you thoroughly look over your order for accuracy. Remember, orders cannot be cancelled or returned for any reason once production has begun. It is important that you enter the correct email address. It is your responsiblity to make sure that you receive your invoice. If you have not received anything within 24 hours please contact our customer service.
16. Do you share any of my personal information?
Answer:
At Moreblinds.com, any personal information that you share with us is kept confidential. We will not sell or rent your private information. Any information that we collect is towards processing and fulfilling your order(s).
17. What if I don't see the product I wanted?
Answer:
We update our Website constantly. If there is a particular product you want but can't find it on our site then please call or email us.
18. How can I find out what the product terms mean?
Answer:
Simply move your cursor over a red highlighted link on the "Buy" page and a yellow window will open with a description. You can also click into the glossary link located on the bottom of each web page and you will find a list of terms and its meanings. If you are uncertain about a product term, please feel free to contact our helpful customer service.
19. Who is responsible for proper measurements?
Answer:
It is very important that you take the time to measure ALL of your windows accurately. Since all of our products are custom made and not returnable except for warranty repair, it is your responsiblity to provide us with accurate sizes. You can find specific measuring instructions on the "Measure" link located on the top of each web page. When you follow our instructions we guarantee your blinds will fit perfectly. We understand that mistakes happen. If we make a mistake on your order we will either repair or remake it at no charge to you. If you make a mistake in measuring or ordering please contact us. Depending on the type of error, you may return the product to the factory for alteration or we will have it remade, both at a discount. You are responsible for all shipping charges.
Answer:
Simply move your cursor over a red highlighted link on the "Buy" page and a yellow window will open with a description. You can also click into the glossary link located on the bottom of each web page and you will find a list of terms and its meanings. If you are uncertain about a product term, please feel free to contact our helpful customer service.
19. Who is responsible for proper measurements?
Answer:
It is very important that you take the time to measure ALL of your windows accurately. Since all of our products are custom made and not returnable except for warranty repair, it is your responsiblity to provide us with accurate sizes. You can find specific measuring instructions on the "Measure" link located on the top of each web page. When you follow our instructions we guarantee your blinds will fit perfectly. We understand that mistakes happen. If we make a mistake on your order we will either repair or remake it at no charge to you. If you make a mistake in measuring or ordering please contact us. Depending on the type of error, you may return the product to the factory for alteration or we will have it remade, both at a discount. You are responsible for all shipping charges.
20. Will I be able to install these blinds myself?
Answer:
Definately. All of the products we sell are easy to install. Your blinds come with installation instructions and hardware. With a few simple hand tools you should easily be able to install all of the products we carry.
21. Do you supply all the necessary hardware?
Answer:
All of the necessary hardware including installation brackets are included with your blinds.
22. Do you supply install screws and fasteners?
Answer:
Yes. However, there are many different types of mounting surfaces into which your products could be attached, such as concrete, wood, drywall, plaster, steel, etc. It's not feasible for manufacturers to include screws/fasteners that will work for all applications, but the ones included should work fine.
23. Are the installation instructions included?
Answer:
The products come with the installation instructions in the box. If you can't find the instructions in the box, call our customer service department.
Answer:
The products come with the installation instructions in the box. If you can't find the instructions in the box, call our customer service department.
24. What type of product warranty do you have?
Answer:
Most of our products offer Limited Lifetime Warranties. For further information contact our customer service.
25. How do I check order status?
Answer:
Call or email our customer service.
26. What if one of my blinds is broken?
Answer:
Contact our customer service. One of our experienced associates will help you.
27. Do you take orders over the telephone or via fax?
Answer:
Yes, we do take orders over the telephone or via fax. However it is your responsiblity to ensure that your order is entered accurately. Please check your email for your order confirmation and invoice. If you have not received it in your email, call customer service immediately. Your email confirmation is your receipt. Please keep it for future references.
Answer:
Contact our customer service. One of our experienced associates will help you.
27. Do you take orders over the telephone or via fax?
Answer:
Yes, we do take orders over the telephone or via fax. However it is your responsiblity to ensure that your order is entered accurately. Please check your email for your order confirmation and invoice. If you have not received it in your email, call customer service immediately. Your email confirmation is your receipt. Please keep it for future references.
28. Do you give a receipt?
Answer:
When you place an order on our website, you should receive a confirmation email. This is your receipt. Please make sure that you enter your email address accurately when placing an order on our website. If you mistype your email address, you will not get a copy of your invoice. Please contact customer service if you do not receive an invoice in your email immediately.
Answer:
When you place an order on our website, you should receive a confirmation email. This is your receipt. Please make sure that you enter your email address accurately when placing an order on our website. If you mistype your email address, you will not get a copy of your invoice. Please contact customer service if you do not receive an invoice in your email immediately.